Management

Duties & Responsibilities

• Develop and implement operational policies and procedures to optimize efficiency and guest satisfaction.

• Coordinate and supervise the activities of the staff.

• Monitor daily operations to ensure adherence to established standards and resolve any operational issues or guest complaints promptly.

• Conduct regular inspections of hotel  facilities to ensure cleanliness, maintenance, and safety standards are met.

• Train and supervise staff members.

• Provide guidance to employees by identifying and delegating responsibilities, providing directions to staff, and ensuring restaurant objectives are met and achieved, to ensure a high level of customer service.

• Foster a positive work environment that  encourages teamwork, employee morale, and professional growth.

• Implement strategies to enhance guest satisfaction and loyalty.

• Monitor guest reviews and ratings, analyze trends, and take appropriate actions to improve overall guest experience.

• Ensure effective cost control measures are in place without compromising service quality or guest satisfaction.

• Develop and manage the hotel's annual budget, including revenue forecasting, expense control, and profit optimization.

• Collaborate with the marketing team to  maximize revenue generation through effective pricing and promotional strategies.

• Ensure compliance with health, safety, and security regulations and standards in all areas of the hotel.

• Conduct regular inspections to identify  potential risks and take appropriate measures to mitigate them.

• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.

• Ensure dispatch is done accordingly and timely.

• Checking in on dining customers to enquire about food quality and service.

• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.

• Monitoring the restaurant’s cash flow and settling outstanding bills.

• Resolving customer complaints in a professional manner.

• Assisting in the menu implementation and improvement of menu items from feedback gathered from guests.

• Ensure proper care and control of property, equipment and materials.

• Stay updated on industry trends, best practices, and new technologies related to hotel operations

• Perform any additional duties from time to time.

Requirements:

• Bachelor’s degree or diploma in business administration or relevant field will be an added advantage.

• Strong understanding of hotel management best practices and data entry software.

• At least 2 years in a similar role

• Customer oriented, Effective Management skills and In-depth knowledge of hospitality operations.

• Problem-solving, attention to details, negotiation and organization skills.

• Ability to motivate, coach, mentor employee to bring out productivity and cohesion in the restaurant.

• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.

Interested candidates are invited to strictly email their cover letter and CV, to careers@orchidhr.co.kebefore end of day 15th January 2024. Only short listed candidates will be contacted.